Troubleshoot Your Xbox 360 HD DVD Player

You have problems with the Xbox 360 HD DVD Player, try the possible solutions provided below.

* No Power
* Red Light on Eject Button
* No Picture or No Sound
* Less Picture or sound
* Disc Tray Not Open
* HD DVD Features Not Working
* Remote Does not Work

Confirm that you have the proper resources, and check the connections at both the outlet and players. Confirm that your player is connected to your console and that console is activated.

To open the tray when the unit does not have the power, insert the paper clip end into the player's hand-out hole. Red Light on Eject Button

If the status light on the key players pulled out the red, the players have been too hot and will not work until cooled. Repositioning of players in an open location to improve air flow. The player will automatically activate when cool enough to continue operations. No Picture or No Sound

Make sure the HD DVD player USB cable and AV cable to connect both consoles properly. If the player and connect to the Xbox 360 console and you can not see or hear the content of the program, see your Xbox 360 AV cable setup manual or instructions. Poor Picture or sound

Clean the disc as instructed in the Xbox 360 Warranty Manual. Check AV connection. Disc Tray Not Open Check the connection of power players. Turn on the player by turning on your console. HD DVD Features Not Working

Some HD DVD and DVD does not support all Xbox 360 HD DVD Player's playback features, such as subtitles, multiple audio tracks, a point of view, slow-motion play, and advanced interactive content. For more information about supported features, see the documentation disc producer. In rare cases, some HD DVD or DVD may not operate properly. This is mainly due to variations in the manufacturing process or software encoding from HD DVD or video software DVD. Remote Does not Work

If you experience problems with the remote control, make sure the batteries are still fresh by testing the remote with new batteries. If you are sure the battery is good, try to remove the battery from the remote, pressing all buttons twice, and then replace the battery. If you are still having trouble:

* Make sure that you use the remote distance of 10 meters from the console's infrared sensor.
* Point the remote directly at the console's infrared sensor adjacent to the memory unit slot A.
* Check to make sure that the console's infrared sensor is not blocked or covered.
* Make sure the signal from the remote at the infrared receiver on the console is not blocked by solid objects, such as furniture or a door.
* Close curtains and blinds during daylight hours to minimize ambient infrared.
* Some third-party faceplates affect the performance of the console's infrared sensor. If you use one, replace the original console faceplate and try to use the remote again.